Refund & Returns

Last updated: October 8, 2026

We want you to be happy with your handbag. If something is not right, this policy explains how
returns, exchanges, and refunds work at BDISHOP.

Return window

You may request a return within 30 days of the delivery date. Requests made after
30 days cannot be accepted.

Condition of returned items

To be eligible for a refund, the item must be:

  • Unused, unwashed, and free of stains, scuffs, scratches, odours, or pet hair;
  • Free of any personalisation or modification;
  • Returned with all original packaging — dust bag, protective film on hardware, tags, straps,
    authenticity cards, and any gift with purchase;
  • Packed so that it cannot be crushed or scratched in transit. Use the original box, or a sturdy
    outer box with padding.

Please do not attach tape, labels, or shipping documents directly to the product or its box.
Items that arrive damaged because they were packed inadequately may be refused or subject to a
reduced refund.

Items that cannot be returned

  • Items marked Final Sale at the time of purchase.
  • Personalised or made-to-order items.
  • Items that have been used, altered, or damaged after delivery.
  • Gift cards.

How to start a return

  1. Email lbj20260921@163.com with your order number, the item you want to return,
    and the reason.
  2. We will reply with return instructions and the return address within 2 business days. Please do
    not ship anything back before you receive these instructions — unauthorised returns may be
    refused.
  3. Ship the parcel using a trackable service and send us the tracking number.
  4. We inspect the item on arrival, usually within 3 business days.

Refunds

Once your return is approved, we issue the refund to your original payment method. Please allow
5–10 business days for the refund to appear, depending on your bank or payment
provider. Refunds are made in the original currency; exchange-rate differences set by your bank are
outside our control. Original shipping charges are not refunded unless the item was faulty, damaged,
or incorrect.

Who pays return shipping

  • Our cost: if the item arrived faulty, damaged in transit, or is not what you
    ordered. Send us photos within 48 hours of delivery and we will cover the return shipping.
  • Your cost: for all other returns — including change of mind, wrong size
    chosen, or the item not matching your expectation. We do not provide prepaid return labels for
    these.

Return shipping costs, import duties, and taxes you originally paid are not reimbursed.

Exchanges

If you would like a different colour or model, please request a return for a refund and place a
new order. This is faster than a direct exchange and guarantees the item you want is still in stock.

Damaged or incorrect items

Please inspect your parcel as soon as it arrives. If the item is damaged, defective, or not what
you ordered, contact us within 48 hours of delivery with your order number and clear
photographs of the item and the packaging. We will arrange a replacement, a repair, or a full refund,
including return shipping.

Late or missing refunds

If you have not received a refund that we confirmed, first check your bank or card account, then
contact your bank — posted refunds can take several days to clear. If it is still missing, email
lbj20260921@163.com and we will investigate.

Contact

Tianjin Baodi Pinxin E-Commerce Firm (Sole Proprietorship), Baodi District, Tianjin, China
Email: lbj20260921@163.com